Returns & Exchanges

Our returns policy

If you’re not happy with an item please return it to us in the same state that it arrived with you within 14 days. We agree to refund items that are unsuitable in terms of quality or fit and will refund the item and equivalent shipping costs back to our UK address.

Since we are making pieces to your individual order, if your issue is just one of "changing your mind" a full refund is difficult as we cannot resell your specific item. We appreciate your feedback on what made the product unsuitable and it is important that our customers are happy with our service and return to us.

Please contact us for more details.

When trying on items please avoid make-up or lotions coming into contact with them. Please also make sure that bottoms are tried on over your own underwear as in the interests of hygiene we may refuse returns if we feel these requests have been overlooked.

All goods to be returned to:

Hid-In Ltd
Buzzer 8, Golden Palm Studio
Shacklewell Studios
18-24 Shacklewell Lane
London, E8 2EZ
United Kingdom